top of page

Privacy Policy

Fennec ASR Privacy Policy
 
Effective Date: July 30, 2025
 
1. Introduction
 
Welcome to Fennec ASR. This Privacy Policy explains how Ember Technologies, LLC, a Montana limited liability company doing business as Fennec ASR (“Company,” “we,” “us,” or “our”), collects, uses, shares, and protects your information when you use our API and related services (collectively, the “Service”).
This policy applies to "Personal Data," which is any information that identifies or can be used to identify an individual. By using our Service, you agree to the collection and use of information in accordance with this policy.
 
2. Our Data Processing Philosophy: Privacy First
 
We have built our Service with your privacy as a core feature. We want to be explicit about the data we do not collect or store:

  • Audio Data: We do not store the audio files you submit. Your audio is processed in temporary memory and is irretrievably deleted as soon as the transcription is complete.

  • No Model Training: We do not use your Audio Data or the resulting Transcripts to train our machine learning models. Your data is your data.

 
3. Information We Collect
 
We collect the following types of information solely to provide and improve the Service:
a) Information You Provide Directly:

  • Account Information: When you register for an account, we collect your name, email address, and company name. This information is used to create and manage your account, provide customer support, and communicate with you.

b) Payment Information:

  • We use a third-party payment processor, Stripe, to handle all payments. When you provide payment details, you are providing them directly to Stripe. We do not collect, receive, or store your full credit card number or other sensitive payment information. We only receive a token or confirmation from Stripe that a payment has been made. Your payment information is subject to Stripe's Privacy Policy.

c) Information Collected Automatically:

  • Server & API Log Data: Like most online services, we automatically collect log data when you use our Service. This data may include your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and API usage details. We use this data for security, debugging, and preventing abuse. We retain this log data for a period of two (2) years.

  • Cookies: We use cookies for essential functions. A cookie is a small piece of data stored on your device. We use them for:

    • Authentication: To keep you logged in to your account.

    • Internal Analytics: To understand how our Service is used so we can improve it. We do not use third-party analytics services like Google Analytics. We do not use cookies for advertising purposes. You can instruct your browser to refuse all cookies, but some portions of our Service may not function correctly.

 
4. How We Use Your Information
 
We use the Personal Data we collect for the following purposes:

  • To provide, operate, and maintain our Service.

  • To process transactions and manage your subscription.

  • To manage your account and provide you with customer support.

  • To send you important administrative and transactional communications (e.g., security alerts, billing notifications).

  • To send you marketing communications, from which you may opt-out at any time by clicking the "unsubscribe" link in the email.

  • To monitor for security threats, fraud, and other illegal or prohibited activities.

  • To comply with legal obligations.

 
5. How We Share Your Information
 
We do not sell your Personal Data. We only share your information with third parties in the following limited circumstances:

  • With Service Providers: We share information with third-party vendors who help us operate our Service, such as our payment processor (Stripe). These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

  • For Legal Reasons: We may disclose your information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to enforce our Terms and Conditions; to protect the security or integrity of our Service; or to protect the rights, property, or safety of our company, our users, or the public.

  • In a Business Transfer: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.

 
6. Your Data Rights and Choices
 
You have rights and choices regarding your Personal Data:

  • Access and Update: You can access and update your account information (name, email, company name) at any time through your account settings page.

  • Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe link included in every such email.

  • Data Deletion: You can request the deletion of your account and associated Personal Data by contacting us at info@fennec-asr.com. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions.

 
7. Specific Rights for Users in Europe (GDPR)
 
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

  • The right to access, update, or delete the information we have on you.

  • The right of rectification.

  • The right to object to our processing of your Personal Data.

  • The right of restriction.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us at info@fennec-asr.com.
 
8. Specific Rights for Users in California (CCPA)
 
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You have the right to request the deletion of your personal information.

  • Right to Opt-Out: The CCPA provides a right to opt-out of the "sale" of personal information. We do not sell your Personal Data.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us at info@fennec-asr.com.
 
9. Data Security
 
We take the security of your data very seriously and use commercially reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure. We use industry-standard encryption (HTTPS) for all data transmitted between you and our Service. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
 
10. International Data Transfers
 
Our Service is hosted and operated in the United States. If you are using the Service from outside the United States, your Personal Data will be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer.
 
11. Children's Privacy
 
Our Service is not directed to anyone under the age of 13. We do not knowingly collect Personal Data from children under 13. If you become aware that a child has provided us with Personal Data, please contact us, and we will take steps to remove such information.
 
12. Changes to This Privacy Policy
 
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also notify you via email or through a notice in your account dashboard.
 
13. Contact Us
 
If you have any questions about this Privacy Policy, please contact us:
Ember Technologies, LLC DBA Fennec ASR Email: info@fennec-asr.com

bottom of page